Refund policy

 

Change of Mind

We do not accept returns on our products for change of mind.  

Allergic Reaction

If you believe you have had an allergic reaction to a product you have received from us, please discontinue use immediately. Take a photo of the reaction and send it to us as soon as possible. 

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow please contact us immediately on hello@naturalmum.com.au with photos and an explanation. If your item has been approved for return then the following applies: 

• All returns must be received within 21 days from the delivery date.
• All items must be unused, with seals intact and tags attached where applicable. Products' packaging must also be received intact with no tears or blemishes. 
• We strongly advise returning your order with tracking as we can't be responsible for items that go missing before they reach us.
• We will process all returns within 21 days of receiving them.
• Please note we don't refund delivery costs. 
• Exchanges are possible. We will cover the shipping costs for your replacements.

Return Address: 

Please send APPROVED returns to:

Natural Mum, 24 Constitution Road, Ryde NSW 2112